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Here at Pond Point Animal Hospital we take your feedback seriously and appreciate your honest reviews.  Here is some of that feedback from new and returning clients that we have been provided and are allowed to share with you: 

of 5           Overall, how would you rank us?

Please tell us why?

I brought my sick cat to Pond Point. Rocky is fully feral and normally cannot be handled by anyone. As usual, Dr. Carter was phenomenal, as was her vet tech, Kat. They were able to give Rocky a full exam, diagnose, and treat his illness with absolutely no problems at all. The entire staff is so lovely, courteous and helpful. I could not feel more grateful for the wonderful care my pets receive from these great people!- Marybeth K.

5 of 5           Overall, how would you rank us?

Please tell us why?

When we visit Pond Point we feel as if we are going to family.  Their greeting to us is warm and friendly. They remember us and the names of our pets, our concerns and handled with efficiency and knowledge. Thanks Dr. Carter and your wonderful staff. - Nita P.

5 of 5             Overall, how would you rank us?

Please tell us why?

Compassionate and caring staff. Excellent, timely follow-up (test results) Feel confident that my pet is receiving the best care possible. - Lois B.

5 of 5               Overall, how would you rank us?

                          Please tell us why?

It was our first visit to Pond Point and it exceeded our expectations! the staff was professional and caring, Dr. "C" was awesome, frankly the facility was cleaner than 90% of the doctors offices we visit. I'd delighted to be a new customer! - Don O.

5 of 5                Overall, how would you rank us?

                       Please tell us why?

Great staff, very caring and informative. Very fair pricing - Nikki W. 

5 of 5               Overall, how would you rank us?

                        Please tell us why?

As soon as I walked in I felt a sense of happiness. The staff were all friendly and welcoming and made me feel as if we were old friends. The Vet tech was very kind and gentle with my cat Simon and assured me that the Dr. would take good care of him. - John P. 

5 of 5               Overall, how would you rank us?

                        Please tell us why?

I have always felt rushed in and out of the vet. They barely examine my pet and have little to no information to provide. This was our best experience in six years. I'm so happy I decided to return to Pond Point Hospital. - Deborah S.

5 of 5               Overall, how would you rank us?

                        Please tell us why?

Always so welcoming and loving. Addressed every concern even if I was a paranoid puppy mom. Loved my dog like she was their own. Gave a lot of valuable information on how to better care for my pup. Left feeling more knowledgeable and at ease. 

5 of 5               Overall, how would you rank us?

                       Please tell us why?

The entire staff always treats us with kindness and respect. Drs. Carter and Bedarf are very knowledgeable and take all the time needed to examine my pet and provide treatment options when necessary. I would not take my beloved pets anywhere else. - Mary Beth K. 

5 of 5               Overall, how would you rank us?

                        Please tell us why?

My husband Marvin and I have been coming to Pond Point Vet Hospital for over 15 years , first with our cat Ebony, and now with our beloved Teddy. Everyone there is so professional and friendly and our pets have always gotten the best possible care. - Michele S.

5 of 5               Overall, how would you rank us?

                        Please tell us why?

We only want the best for Dolly and this what we believe Pond Point gives her with Dr. Carter and her entire staff. - Mark W.

5 of 5               Overall, how would you rank us?

                        Please tell us why?

Probably the cleanest vet I have ever been to. The staff is always extremely welcoming and pleasant to deal with, also very knowledgeable. Everyone here makes you feel like they really care about you and your pet. 

5 of 5               Overall, how would you rank us?

                        Please tell us why?

Pond Point Animal Hospital has been our choice of provider for Smooches for many years, despite how far we have lived from Milford. Everyone there has always been very professional and courteous. Dr. Bedarf is a lovely addition to the practice. – Cecilia L.

5 of 5               Overall, how would you rank us?

                        Please tell us why?

Miss Mandy loves to come to Pond Point to board and have a respite from the craziness that sometimes occurs in her home when family comes to visit. She adores her friends at Pond Point and looks forward to being totally spoiled once again! – Carol 

5 of 5               Overall, how would you rank us?

                        Please tell us why?

Warm and friendly staff.  Doctors are immensely knowledgeable, explaining things clearly and thoroughly. Visits are never rushed and concerns are never brushed off. Very kind and considerate of financial concerns; try their best to accommodate you. - Teressa M.

5 of 5               Overall, how would you rank us?

                        Please tell us why?

We live in three different places during the year and have 3 vets. NO ONE compares to Dr. Carter!!!! I trust whatever she says and I know my fur babies are in the best hands w her and her team – Lori F.

5 of 5               Overall, how would you rank us?

                        Please tell us why?

Friendly, comfortable with first visit. obvious that everyone we interacted with was concerned and welcoming. Appreciated that Katy took time to make sure Carrie knew how to give Boris his medicine. Dr. Ashley's love of her job was very obvious. - Marie C. 

5 of 5               Overall, how would you rank us?

                        Please tell us why?

You are like family! Nothing is too difficult to discuss with you. Whether it is your knowledge or a shoulder to cry on......you are there for us. Thank you. - Nita P.

5 of 5               Overall, how would you rank us?

                        Please tell us why?

This is my first experience with a pet that is solely my own. She has a challenging past and limited medical history. I was very nervous about some health challenges she was facing, but was provided exceptional advise and put at ease. - Erica S.


We value our clients' experience at Pond Point Animal Hospital and use your feedback so we may continue to improve the services and care we provide for you and your pet. Please feel free to complete the following Client Experience Questionnaire. Please note: this Questionnaire is in Adobe Acrobat format, and requires the free Acrobat Reader to view.

Download & Print Questionnaire

Dr Julia Carter


Exclusive Offer - Care to Share Referral Offer

Care to Share Referral Offer

The highest compliment you can pay us is to refer a friend to our office.
Tell your friends about your good experiences at Pond Point Animal Hospital.
When they come in and mention your name they will receive $20 off of their first office visit & you’ll receive a $20 credit on your account too!

THIS ---->https://pondpointcom.vetmatrixbase.com/veterinarian-reviews.html

Office Hours

DayMorningAfternoon
Monday8:00am6:00pm
Tuesday7:30am7:00pm
Wednesday8:00am12:00pm
Thursday7:30am7:00pm
Friday8:00am5:30pm
Saturday8:00am12:00pm
SundayClosedClosed
Day Morning Afternoon
Monday Tuesday Wednesday Thursday Friday Saturday Sunday
8:00am 7:30am 8:00am 7:30am 8:00am 8:00am Closed
6:00pm 7:00pm 12:00pm 7:00pm 5:30pm 12:00pm Closed

Testimonial

I brought my sick cat to Pond Point. Rocky is fully feral and normally cannot be handled by anyone. As usual, Dr. Carter was phenomenal, as was her vet tech, Kat. They were able to give Rocky a full exam, diagnose, and treat his illness with absolutely no problems at all. The entire staff is so lovely, courteous and helpful. I could not feel more grateful for the wonderful care my pets receive from these great people!- .

- Marybeth K.
Milford, CT

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